What is it about running in and saving the day, like in old Westerns, that individuals and companies enjoy? We may say that we would rather not have such drama on the shop floor, but all too often we set ourselves up for it in the end.

Every motorist uses rearview mirrors whenever they get behind the wheel. In fact, most people look at them every few seconds as they drive. However, few ever give those ubiquitous devices much thought.